Connecting expertises.

Join in the conversation tackling some of the most pressing and current topics in CX.

In a highly competitive and ever-changing business environment, leaders learn from their peers.

Leadership can be a lonely and frustrating path of seeking effective, innovative solutions, overcoming obstacles, while marshalling resources to implement them. We connect peers of similar-sized organisations and comparable responsibilities, where each group serves as a kind of advisory board to the members. Executives use our CX Connect platform to ask questions, with the goal of accelerating solutions for interacting members.

Taking conversations to the next level

The goal for CX Connect is to provide like-minded CX professionals a platform for conversations to happen as they attempt to fix some of the biggest challenges facing their business.

connect-icon

Connect and grow.

Each group is kept small, so more attention is given to every member during each conversation. The conversational exchanges we have are a chance to learn from others and to pressure-check ideas against your peers. 

connect-icon-2

Get your tough questions answered.

Conversation agendas are guided by members' questions and interests. We interview participants in advance of each interaction to ensure that the agenda reflects the interests of the participants.

connect-icon-3

The conversations are professionally moderated.

The goal of Connect is to create a conversation that you find useful. Our focus is on creating maximum impact in the shortest amount of time. All conversations are held using the Chatham House Rule to ensure confidentiality.

connect-icon-4

It is free to join.

The CX Connect platform is sponsored by us and we are committed to underwrite the industry’s conversation about CX. Our conversations are never advertisements or webinars. Participation is never an obligation, it is an ongoing opportunity to engage in sessions as they fit your calendar.

See what our participants say

With the speed at which the business world is changing today, it helps to have a respected peer group with whom I can learn. The topics are always current and relevant to my interests because I help choose them.

Dan Fischer

Digital Customer Experience Manager

The conversations at CX Connect are one the best ways I know to be informed of the most pressing and current issues in CX. They are well-organised and they open up to a group of like-minded people whom I can network with personally and professionally. The sessions are solution-focused and the dialogues always give me great ideas and insights from some of the best CX leaders.

Stephanie Werner

Chief Customer Officer

What I love about CX Connect is that it is a place to network and grow with experienced and intelligent leaders. Personally, I have benefited tremendously from learning from the experiences of other members, having fun with people I would never normally meet, and growing through educational opportunities.

Michael Fulton

Product Experience Manager

Communities we've built
  • Chief Customer/Branding Officers –  Aviation, Australia
  • Chief Marketing Officers - Retail & CPG, Singapore
  • Heads of Digital Transformation – Asia Pacific
  • Brand Strategists - Consulting, Global
  • Head of Contact Centres - Retail, Asia
  • Head of Contact Centres - Utilities, Asia Pacific
  • Head of Customer Support - SaSS, Global

Let's get to know you.

Interested in joining our conversations?
Get in touch with us to start.

Get In Touch